Contact
Email support
Contact us at blossum.ai@gmail.com.
To help us resolve your issue faster, include your device type, operating system version, app version, and a short description of what happened.
Typical response time
We aim to respond within 2 business days.
What we can help with
Login issues, analysis questions, subscription help, bugs, and general app feedback.
Common support topics
Analysis issues
If the facial analysis is not loading or returning unexpected results, include the photo format and steps to reproduce.
Account and access
If you are having trouble signing in or accessing your data, include the email address associated with your account.
Subscriptions and purchases
For billing questions, include the platform used for purchase and any relevant receipt or order details.
Feature requests
We welcome ideas that can improve Blossum AI. Feel free to share suggestions via email.
Privacy and data requests
If you have questions about privacy, or would like to request deletion of your data including photos and analysis history, contact us at blossum.ai@gmail.com with the subject line Privacy Request.